With over 15 years of experience with leading online brands, we can help you look ahead, and plan strategically for the future or simply come on board to execute and deliver at an operational level.

 

We will partner with your team to understand your needs and make your success our goal.

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Planning and Looking Forward

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Whether you are a small business looking to plan your future growth strategy, or a larger business launching a new online product, we can assist you in taking a step back to better look forward.  We can help you with the full planning cycle: from defining a vision and strategy, to designing the plans that will drive its execution and engaging in the delivery itself.

 

Our commitment doesn’t stop at the delivery of a high level strategy (unless you want us to), we won’t shy away from rolling up our sleeves and working with your team to get things done.

 

Here are some of the areas we can assist you with planning:

 

 

Digital strategy and online presence

 

Do you want to ‘digitalise’ your business, embrace the potential offered by the internet, and leverage social media, but aren’t sure where to start?

We will take the time to understand your business, its key drivers and its competitive environment. We will discuss your vision of how you would like to translate the core of your business into an online proposition. We will evaluate your needs and propose a solution tailored to your requirements.  And we can support its execution too, if you want us to.

 

E-commerce enhancements and optimization

 

Is your existing website not delivering the results you expect?

We will conduct an audit of your site, and dive into your metrics to identify drop off points, hurdles in your customers journey, and areas which might be harming your conversion.

We will look at the competitive landscape and extract best practices relevant to your particular business.  We will talk to your team and to understand existing plans and roadmaps, challenges and constraints.

And we will  make tangible recommendations for enhancements and optimization. 

 

International expansion plans and team building

 

Are you considering expanding your online business into new markets? Or
do you want to optimise your existing international operations?

We have experience managing online products across multiple cultures and territories, from EMEA to the US, LatAm and SEA. We can help you evaluate which markets to enter, how best to establish a presence in these markets and how to structure in-market resources. We can also audit your existing international operations and recommend enhancements to existing work flows, processes, communication channels and local structures.

 

New product launch and go to market strategy

 

Are you about to launch a new online product or service? Do you need help with devising a successful go to market strategy?

Developing outstanding products or services is not enough to guarantee
their success. Even great products need to be shouted about. We can help you
define successful go to market strategies, which will encompass all relevant
online channels and touch all your customer segments, from newbies to old
timers. And if your launch is across multiple markets, we will tailor the
programmes to cater for cultural differences whilst maintaining the right level
of consistency. 

 

Community management strategy

 

Are you looking to build a vibrant online community around your products or services but don’t know where to start?

We have experience managing online communities across different markets and cultures and can help you define a strategy tailored to your specific needs. We can also help you establish the resources which will make it a success in the longer term.

 

Small Businesses

 

We understand that small businesses face specific challenges at certain points in their lifecycle.

 

You may have a unique idea but lack the experience or confidence to translate it into a successful online business.  Perhaps your business is gaining traction and showing a glimmer of great things to come, but has not yet secured the funding required to permanently hire the talent you need to extract this promising potential.

 

Our flexible solution means you can benefit from our expertise exactly when and where you need it. So you stay in control of your spending and headcount.

 

Here are some examples of the support we can provide:

 

  • Business planning: assistance with setting up your business, and planning its future growth
  • General / operations management on an interim or retainer basis. We will work alongside you and take over some of the tasks preventing you from focusing on what you do best. We will give you the breathing space you need to concentrate your efforts where they matter most.

 

 


Execution and delivery

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The online world evolves quickly, changes constantly, and demands ongoing adaptation from all businesses. Headcount and budgets need to expand and contract to respond efficiently. Flexibility is key.

 

We can offer you that flexibility. We will step in and provide an extra pair of hands when needed, working with your team to deliver against your goals.  We will stay for as little or as long as you need us to. And when our work is completed, we'll just go, no hard feelings.

 

Whether you have a key project to deliver but lack the internal resources to do so, a new idea that needs to be developed and no bandwidth to dedicate to ‘thinking time’, or a need for specific skills and expertise which you are not in a position to hire on a permanent basis, we can come on board for a set period of time (or on a retainer basis) and simply help you deliver.

 

Examples of areas we can assist with at an operational level include:

 

 

Interim assignments (including at managerial level)

 

Have you lost critical talent in your team? Do headcount constraints prevent you from backfilling the role, or is the recruitment process taking longer than anticipated?

We can join your team and bring in the skills you have lost for as long or as little as you need us to. So projects don’t get delayed, impact on team morale is limited, and you can continue focusing on your own role and responsibilities until the ideal candidate is found.

 

Senior operational support

 

Your business or department may be moving at a higher pace than usual, putting pressure on yourself and your team. Perhaps you could do with some breathing space to focus on what you do best, and let someone with the right experience take over some of the responsibilities?

We can provide that extra bandwidth and help you keep things operating smoothly over these particularly demanding times. We can come for a set period of time or on a retainer basis (so you get that precious ‘thinking time’ on a regular basis).

 

Support in defining team structures and roles

 

Your team structure might need to be revisited, perhaps it no longer suits the current demands of your business? We have experience defining structures across multiple territories and can help you devise a team structure that will best support your business.

 

Project delivery and underlying stakeholder management

 

Do you have an ever growing list of projects which never seem to get delivered, no matter how critical they are? Do you need an extra resource to just get things done?

 

We can join your team, roll up our sleeves, work across functions and departments where needed, and simply deliver.

 

Assistance with fleshing out and quantifying concepts

 

Do some opportunities seem out of reach simply because you don’t have the ‘thinking time’ required to explore their value?

We will discuss these concepts, ideas, business cases with you, understand the parameters within which your business operates, dive into the relevant metrics, and evaluate the benefit these opportunities might offer to your business.